Frequently Asked Questions
What is the Basset Certification Program all about?
The goals and objectives of the BASSET program are:
Train and educated sellers and servers to engage in responsible alcohol service;
- Prevent DUIs and alcohol-related fatalities;
- Stop underage sales and underage drinking;
- Create safer communities and establishments where alcohol is served;
- Educate owners, managers and staff on state and local laws regarding alcohol service.
The BASSET program covers five topic areas in great detail: The physical properties of alcohol, intervention and prevention techniques, how to
properly check identification cards and drivers licenses, and lastly, state, local laws regarding alcohol service, and Dram Shop liability.
The Illinois Liquor Control Commission (ILCC) licenses and administers the program. In order to conduct seller/server training courses a BASSET
license is required. There are currently 136 BASSET licensees throughout the state. The licensees consist of independent contractors, businesses
and law enforcement officers.
Enroll With Illinois' #1 BASSET Certification Provider
Online Illinois Basset Certification Course
Course Price: $25
What are these annoying 'validation' questions?
Validation questions are questions we ask throughout the course to verify you are who you say you are. These required questions are asked
during enrollment and, yes, we know the questions are not fool-proof, but they serve as a mechanism to keep you honest and on your toes.
Besides if you have someone else take the course for you, you could be fined and jailed for lying to a State agency.
Will my computer work with this course?
Most all PC computers will work with this course as long as you have Internet access. Although other browsers sometimes work properly, we
strongly suggest using the Internet Explorer browser to complete our course. You can login from multiple computers, as long as you are connected
to the Internet and remember your username and password. For system requirements for this course, click here.
What if I need help?
We've got you covered. A live 24-hour support center is available to take your calls, emails or chats. Our help desk can help you with the
most frequent issues such as lost passwords, un-locking the course, downloading Flash and more. If there is an issue they cannot handle, one of
our instructors (available M-F 9-5 CST) will be notified to help you with content or certification questions.
When will I get my certificate?
Once you've enrolled, completed the course, and passed the final exam with a 70% or more, you will have access to a customized printable
certificate. This will serve as your permanent certificate of completion.
Learn2Serve is the most widely used online alcohol safety certification program in the United States so our certificates are familiar to
managers. It is a good idea to print two copies of your certificate. You will need to give one to your employer, and you should keep the other
for your own personal records.
What if I lose my certificate?
At anytime during the validation period of the certificate, you may log in to www.learn2serve.com again and click on "Resume Course" to go to the end of the completed course and reprint your
certificate.
You will need to use the same username and password you originally used to take the course. If you have forgotten this information, please
call Customer Service at (800)442-1149.
What if I don’t have a printer?
You may take this course from any computer with Internet access. If the computer you have chosen to take the course on does not have a printer
connected to it, you may still take the course on this computer.
After you complete the course, go to www.learn2serve.com and login to your course again. Click on "Resume Course" to go to the end of the completed course and
print your certificate. You will need to use the same username and password you originally used to take the course. If you have forgotten this
information, please call Customer Service at (800)442-1149.
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