Frequently Asked Questions
"On Premise" Basset Certification is for any establishment that serves alcohol by the glass or single bottle or can that is intended to be consumed on the establishment premises. This is usually restaurants, bars, hotels, nightclubs, private parties and even outdoor festivals.
"Off Premise" Basset Certification is for any establishments that serves alcohol by the bottle, case or single cans that are intended to be taken off the store premises to be consumed elsewhere. This is usually liquor stores, grocery stores, gas stations and convenience stores.
Be sure to enroll in the correct course. If you have questions about which course to take, call us Monday through Friday from 9am to 5pm EST at 1 877-541-3555 and we'll be glad to answer your questions!
Validation questions are questions we ask throughout the course to verify you are who you say you are. These required questions are asked during enrollment and, yes, we know the questions are not fool-proof, but they serve as a mechanism to keep you honest and on your toes.
Besides if you have someone else take the course for you, you could be fined and jailed for lying to a State agency.
Most all PC computers will work with this course as long as you have Internet access. Although other browsers sometimes work properly, we strongly suggest using the Internet Explorer browser to complete our course. You can login from multiple computers, as long as you are connected to the Internet and remember your username and password.
We've got you covered. A live toll-free support center is available to take you calls, emails and chats. Our help desk can help you with the most frequent issues such as lost passwords, un-locking the course, downloading Flash and more. If there is an issue they cannot handle, one of our instructors (available M-F 9-5 CST) will be notified to help you with content or certification questions.
Once you've enrolled, completed the course, and passed the final exam with a 70% or more, you will have access to a customized printable certificate. This will serve as your permanent certificate of completion.
Learn2Serve is the most widely used online alcohol safety certification program in the United States so our certificates are familiar to managers. It is a good idea to print two copies of your certificate. You will need to give one to your employer, and you should keep the other for your own personal records.
At anytime during the validation period of the certificate, you may log in to www.bassetcertification.org again and click on "Resume Course" to go to the end of the completed course and reprint your certificate.
You will need to use the same username and password you originally used to take the course. If you have forgotten this information, please call Customer Service at (877) 881-2235
You may take this course from any computer with Internet access. If the computer you have chosen to take the course on does not have a printer connected to it, you may still take the course on this computer.
After you complete the course, go to www.bassetcertification.org and login to your course again. Click on "Resume Course" to go to the end of the completed course and print your certificate. You will need to use the same username and password you originally used to take the course. If you have forgotten this information, please call Customer Service at (800)442-1149.