Frequently Asked QuestionsWhat is the
difference between "On Premise" and "Off Premise"?
"On Premise" Basset Certification is for any establishment that serves alcohol by
the glass or single bottle or can that is intended to be consumed on the establishment premises. This is usually
restaurants, bars, hotels, nightclubs, private parties and even outdoor festivals.
"Off Premise" Basset Certification is for any establishments that serves alcohol
by the bottle, case or single cans that are intended to be taken off the store premises to be consumed elsewhere.
This is usually liquor stores, grocery stores, gas stations and convenience stores.
Be sure to enroll in the correct course. If you have questions about which course
to take, call us Monday through Friday from 9am to 5pm EST at 1 877-541-3555 and we'll be glad to answer your
What are these annoying 'validation' questions?
Validation questions are questions we ask throughout the course to verify you are
who you say you are. These required questions are asked during enrollment and, yes, we know the questions are not
fool-proof, but they serve as a mechanism to keep you honest and on your toes.
Besides if you have someone else take the course for
you, you could be fined and jailed for lying to a State agency.
Will my computer work with this course?
Most all PC computers will work with this course as long as you have Internet access. Although
other browsers sometimes work properly, we strongly suggest using the Internet Explorer browser to complete our
course. You can login from multiple computers, as long as you are connected to the Internet and remember your
username and password.
What if I need help?
We've got you covered. A live 24-hour support center is available to take your calls, emails or
chats. Our help desk can help you with the most frequent issues such as lost passwords, un-locking the course,
downloading Flash and more. If there is an issue they cannot handle, one of our instructors (available M-F 9-5 CST)
will be notified to help you with content or certification questions.
When will I get my certificate?
Once you've enrolled, completed the course, and passed the final exam with a 70%
or more, you will have access to a customized printable certificate. This will serve as your permanent certificate
Learn2Serve is the most widely used online alcohol
safety certification program in the United States so our certificates are familiar to managers. It is a good idea
to print two copies of your certificate. You will need to give one to your employer, and you should keep the other
for your own personal records.
What if I lose my certificate?
At anytime during the validation period of the certificate, you may log in to www.bassetcertification.org again and click on "Resume Course" to go to the end of the
completed course and reprint your certificate.
You will need to use the same username and password you originally used to take the
course. If you have forgotten this information, please call Customer Service at (800)442-1149.
What if I don’t have a printer?
You may take this course from any computer with Internet access. If the computer
you have chosen to take the course on does not have a printer connected to it, you may still take the course on
After you complete the course, go to www.bassetcertification.org and login to your course again. Click on "Resume Course" to go to the
end of the completed course and print your certificate. You will need to use the same username and password you
originally used to take the course. If you have forgotten this information, please call Customer Service at